Refund and Return Policy

Effective Date: [Insert Date]

Thank you for shopping with Cyrus Stoffa. We strive to ensure your satisfaction with our products. This Refund and Return Policy outlines the terms and conditions for returning products and receiving refunds. By purchasing from our website, https://cyrusstoffa.com/, you agree to these terms.

1. Eligibility for Returns

1.1 Time Frame

To be eligible for a return, you must initiate the process within [Insert Number] days of receiving your order.

1.2 Conditions

To qualify for a return:

  • The product must be unused, unworn, and in its original condition.
  • The product must include all original packaging, tags, and accessories.
  • Proof of purchase (order confirmation or receipt) must be provided.

1.3 Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products
  • Sale or clearance items
  • Gift cards
  • Items marked as non-returnable at the time of purchase

2. Return Process

2.1 Initiating a Return

To initiate a return:

  1. Contact our customer support team at [Insert Contact Email] with your order number and reason for the return.
  2. Wait for our team to approve your return request and provide instructions.

2.2 Shipping the Item

  • You are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
  • Ensure the product is securely packaged to prevent damage during transit.
  • Use a trackable shipping service to ensure delivery.

3. Refund Policy

3.1 Refund Eligibility

Refunds will be processed only for eligible items returned in compliance with this policy.

3.2 Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within [Insert Number] business days.
  • Refunds will be issued to the original payment method. If this is not possible, an alternative method will be arranged.

3.3 Deductions

Shipping fees, handling charges, or restocking fees (if applicable) may be deducted from the refund amount unless the return is due to an error on our part.

4. Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact us at [Insert Contact Email]. If the requested item is unavailable, we may offer a refund or store credit.

5. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within [Insert Number] days of receiving the item.
  2. Provide photographic evidence of the damage or defect.
  3. We will arrange for a replacement, refund, or other resolution.

6. Late or Missing Refunds

If you haven’t received your refund:

  1. Check with your bank or credit card company, as processing times vary.
  2. If the refund has not been received after [Insert Number] business days, contact us at [Insert Contact Email].

7. Contact Us

If you have any questions or need assistance with returns or refunds, please contact us:

  • Email: [Insert Contact Email]
  • Phone: [Insert Contact Phone Number]
  • Mailing Address: [Insert Mailing Address]

Thank you for choosing Cyrus Stoffa. We value your trust and aim to provide the best service possible.

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